Transform
Any change can only take place at the pace your organization can digest it with, so if you are working inside a conservative organization this may be a slow process for you. But that pace of the change will depend on your context and it is crucial you understand this. Do your customers understand what is unique about your services? Would members of your customer’s team join your team if they had the choice? What would it be like if they did? Are you securing your own financial future, you are no use to your customer if you are not their tomorrow! And remember customers do not always know what they want.
Are you teaching your team how to experiment? How to challenge themselves in good time so they are fit and well equipped for bad times? How to never regret the mistakes they do not make? Are you providing them with communication so good they are forced to take notice? We will discuss how to start doing these things. People are always more important than any given project or process, do you treat them that way? Change only happens through pain or gain and we will delve into what you can do to demonstrate you love what you do, are committed to learn and developing your team to treat users like customers.
