Build Trust
As I am sure you are all aware trust can be a very precious commodity, we will explore how to develop it with you team, your customers and your boss. Sometimes it is important to simply be there, listen and empathize as people love to be heard. When trust is established information can flow more freely, questions like “why?” can be asked without fear of recrimination and you can work past compromises to consensus. We will also discuss the importance of lesson learned session, the need for metrics and ensuring your team has a clear understanding of what good looks like. When trust is established it is easy to fail forward as you and your team know exactly what to expect from each other. It also helps frame for your customers what they can expect from you.
