Establish Accountability
Would you sign a blank piece of paper regarding a statement of work? Then why should your customers? Here we will look into ways to introduce milestones and review, create and continually develop tools for your toolbox and establish metrics. All of these things with a view to driving accountability as when people are involved in projects there are no cookie cutter solutions. Hunger is a great motivator but your team needs to learn that customer’s problems of today are opportunities for you tomorrow.
You need your team to realize that not all projects will run to completion and you will be setting up a project portfolio to make sure your IT projects are well balanced. To expect their solutions to be challenged and actively debated as you work towards an optimal solution for the customer, guaranteeing them that will be assigned challenging interesting work if they are willing to be held accountable. People will do what they want you need to make sure that what they want to do aligns with what you need them to do. So you must detail to them what good looks like for projects, demonstrated you are dedicated to developing future leaders and are prepared to iterate through solutions, share personal stories and play devil’s advocate to your own ideas.
