Have you ever heard an IT team member talking down to a user? A network administrator threatening to block or throttle internet connectivity to a user’s desktop? A perfectly elegant IT solution that is totally unworkable when it is delivered to the users? The stories of IT misalignment with the business they are supposed to serve are legendary, but why is that? Have you ever paused for a moment and thought of the industries that class their customers as “users”? Like the title of the book suggests, it’s not like IT is in the best of company.
I believe the IT leadership can change this environment by considering 7 pillars
As we walk through each of these pillars we will examine how to move from users to customers, we will discuss thoughts on leadership, transformation, tools, tricks and share some stories both good and bad. Do you believe that your team has issues today? Would you like to do something about it? Hopefully, something in the site will resonate with you.
